To place an order, click on the product you want to buy, select quantity and fill every required field. Then proceed to checkout.

Due to hygiene and safety reasons, opened beauty and supplement products cannot be returned. However, if your item arrives damaged or incorrect, please contact us within 48 hours and we’ll resolve it immediately.

To track your order, simply go to your checkout page and you will see the order status.

Yes, we offer international shipping 🌍✨
No matter where you are, you can enjoy our Caroluxe_gloss and CarolAura_parfume. Kindly send us your location so we can provide delivery details and cost 💕

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us

Yes you can cancel an order as long as the product has not been shipped. We will notify you within 10 business days for refunds if payment has been made already.